General Note

 

This privacy policy sets out the basis on which any personal information we may collect from you, or you provide to us, will be processed and used by us. It also describes how we use cookies and how you can manage them.

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When we refer to “we”, “our” or “us”, we are referring to ISUMO Ltd of 22 Wenlock Road, London, N1 7 GU (Company No. 07678983) and its subsidiaries or any of them as the context so requires.

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Information Collected

 

In using our website or by registering for any of the products and services we offer through it, you are confirming to us that you understand and accept that your personal information may be used by us in the manner described below.

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We may collect and process the following data about you:

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• information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to our products and services, posting material or requesting further products and services. We may also ask you for information when you report a problem with our website;

• if you contact us, we may keep a record of that correspondence (including email and phone conversations);

• your name, address, telephone numbers, email address and other information which you supply to us;

• we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

• details of transactions you carry out through our website and the fulfilment of those transactions; and

• details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  
   

Information Uses

 

We may use information held about you in the following ways:

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• to ensure that content from our website is presented in the most effective manner for you and for your computer;

• to provide you with information, products or services that you request from us or which we feel may be of interest to you, where you have consented to be contacted for such purposes;

• to audit the usage of our website;

• to carry out our obligations arising from any contract entered into between you and us;

• for training purposes, quality assurance or to record details about the products and services you order from us;

• to satisfy and meet our legal and regulatory requirements;

• to allow you to participate in interactive features of our services, when you choose to do so; and

• to notify you about changes to our products and services.

• Unless prescribed by law, we will retain your personal information for no longer than is necessary for the purposes for which the personal information was collected or for which it is to be further processed by us.

 

Information Disclosure

 

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Your rights

 

You have a right of access to personal information which we may hold about you. To have inaccurate information about you corrected or to request that we stop using your personal information for marketing purposes, access requests should be e-mailed to john.keyser@isumo.com or in writing to Operations Director, ISUMO, 22 Wenlock Road, London. N1 7GU.

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​ISUMO are proud members of the Federation of Communications Services https://www.fcs.org.uk/.

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Contact information

 

If you have comments or any questions about our Privacy Policy, please contact john.keyser@isumo.com.

 

IP addresses

 

We may collect information about your computer, including, where available, your IP address, operating system, and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, this action does not identify any individual.

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Cookies Policy

 

We use “cookies” to personalise your visit to our website and enhance your experience by better understanding your interests and customising our pages for you. A cookie is a message sent by a web server to a web browser, which is then stored by the browser in a text file. Each time the browser requests a page from the server, this message is sent back, which enables the user’s computer to be identified.

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We may use the information provided by cookies to analyse trends, administer our website, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies. If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies.

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Contact information

 

If you have comments or any questions about our Privacy & Cookies Policy, please contact us.

​We regularly review our policies, and any changes will be posted on our website. This Privacy & Cookies Policy was last reviewed and updated in June 2026

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ISUMO External Data Subject Complaints Procedure

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Purpose

 

This procedure enables customers, service users, suppliers, visitors and other individuals to make a complaint regarding the organisation’s handling of their personal data.

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How to Make a Complaint

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Complaints may be submitted:

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• By email to john.keyser@isumo.com

• In writing to ISUMO Ltd, 20-22 Wenlock Road, London, N1 7GU

• By telephone to 020 3763 3616

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The complaint should include:

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• Name and contact details.

• Details of the data protection concern.

• Any relevant supporting information.

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Our Process

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1. We will acknowledge receipt of the complaint within 30 calendar days.

2. We will investigate the complaint in a fair, proportionate and timely manner.

3. Where necessary, we will contact the complainant for further information and provide updates on progress.

4. We will communicate the outcome of our investigation without undue delay, including any remedial actions where appropriate.

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Further Rights

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If the complainant is dissatisfied with the outcome of our investigation, they may contact the Information Commissioner’s Office (ICO) to raise their concerns.

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